Customized books: Identity Direct

Written on November 26, 2008 by in Book Review, Children's Books

I ordered a customized Christmas Adventure book from Identity Direct and they royally screwed up my order. You give them the names you want in the book and they did an absolute horrible job! I’m not sure if its because the names are in Spanish and they didn’t believe those were real names so they made up their own or what but its horrible. I wrote them for my money back. Buyer Beware!

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One Response to Customized books: Identity Direct
  1. James
    November 26, 2008 | 2:08 pm

    Hi

    I’m sorry you’ve had a bad experience with our book. We sell millions of our personalised books to satisfied customers each year and would like to make sure we fix your book for you.

    Could you please email your details (name, address and order number if you have it) to our customer service team at orders@identitydirect.com.au and we will contact you to try and fix before Christmas time.

    Our apologies again.